People with Special Needs Guide

Guide for People with Special Needs

Mechanism for Dealing with People with Special Needs

A disabled person is someone who cannot effectively use their physical abilities. There is no need to draw attention to them with special treatment that may hurt their feelings. Dealing with them should be done naturally, as in the case of invisible disabilities related to external organs such as limbs, vision, hearing, and speech.

Disabled individuals: This term includes all categories of disabled people or those with special needs. It encompasses all categories of disabled individuals, such as visually impaired, hearing impaired, mentally impaired, physically impaired, communication impaired, mentally and multiply impaired, and other types of disabilities.

How to Deal with People with Special Needs According to the Type of Disability:

Do not overly focus on the mute person, trying to understand them, or rushing to grab the arm of a blind person or the wheelchair of someone who cannot move. Instead, if you find someone having difficulty, politely ask if they need assistance and what exactly they want.
Avoid making personal remarks.
Do not attempt to ask personal questions that touch on the person's disability.
If the disabled person wants to talk about their condition and the circumstances they are going through, it is their right to do so. However, do not try to ask them about anything related to their health conditions, as they make every effort to forget.

How to deal with a deaf person or someone with hearing impairment?

There are various degrees of deafness, from partial deafness in one ear to complete deafness in both ears.

In the case of partial deafness in one ear:

Sit beside the unaffected ear so that the person can hear you, and avoid sitting directly in front of them, face to face.

In the case of complete deafness:

The only way to communicate is through visual communication, either by reading lips or using sign language. Note the following:

When speaking, do it slowly and clearly. Avoid exaggerating lip movements, as it may confuse the person who has learned to read natural lip movements.
Do not raise your voice to attract attention, as the person cannot hear you, no matter how loud you speak. Additionally, loud sounds can interfere with hearing aids, which function most effectively with natural voice tones.
Be patient when speaking or when repeating words. Try to be aware of their reactions in different situations, as undue pressure from those around can lead to negative outcomes.
Encourage them to participate in conversations and discussions as a normal individual.

People with Visual Impairment:

Understand that a blind person is just a regular and natural person like you. All their other senses compensate more efficiently or even more than those of a sighted person to compensate for the defect they have.
When speaking, do it with a normal tone. Do not avoid using the word "see" because a blind person uses it just like anyone else.
If you are sitting in a room with a blind person, it is polite to describe the components of the room and the people in it.
It is appropriate to ask the blind person if they would like help crossing the street, but do not grab their arm or impose help without asking them first if they agree or not.
If they ask for your help, let them be the one to take hold of your arm; do not take hold of theirs.
When walking with them, alert them to any obstacles in front of them, such as stairs or turns.

Assistive Tools and Devices Provided by the Institution for People with Physical and Hearing Disabilities:

When visiting HUDC, you can request assistance through the available services and tools.
A dedicated bell for requesting assistance is available on the guidance panel in front of the beneficiary service building and another bell in front of the reception office.
A designated parking area.
A wheelchair and a pedestrian pathway for people with mobility impairments and the elderly.
A dedicated window to meet your service needs.
A knowledgeable employee who speaks sign language for the deaf and mute.
A screen displaying a video about the service application process with sign language.
To file any complaint or suggestion, please contact the Director of Beneficiary Affairs or fill out the dedicated form and place it in the complaints and suggestions box.